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Our Identity and Purpose

Representing responsible, ethical Consumer and Commercial Leasing companies, it is our mission to validate and promote the high standards set by our Member companies to ensure Australian consumers and businesses have access to quality products and services.

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Our Pillars

Trust

A plain English approach to consumer and commercial leasing encompassing customer satisfaction

Care

Treating every customer as an individual with unique needs

Duty
A clear focus on customer service and relationships to benefit Australian consumers 
Fortitude
Creating a space where consumers and our members benefit from a strong and prosperous industry

Code of Conduct

Our Code of Conduct is designed to protect the rights of consumers whilst sustaining the integrity of the industry.

If you would like us to send you a copy of the RLLA Code of Conduct, please fill out our request form.

RLA code of conduct

Our Role

Data collection

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Guaranteed ROI

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Always Online

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Education

Facilitating professional development for Members and informing consumers, government, and industry on the changing face of consumer and commercial leasing.

Consumer Support

Our members are certified and compliant with our Code of Conduct

Member Support

Facilitate Members’ efforts to grow a successful and sustainable business, through the endorsement of training and professional development programs.

Lobbying

Guiding industry standards and future legislation to encourage an appropriate regulatory environment.

Recent News

News and updates from the Consumer Leasing industry

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Is your company part of the Consumer Leasing industry?

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